Frequently Asked Questions
Everything you need to know about enhancing your living space with Appollo Store.
What is the typical shipping timeframe for home furniture and decor?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping for decor takes 5-7 days, while larger furniture items may take 10-14 business days via our specialized white-glove delivery partners.
Do you offer a warranty on your furniture products?
Yes, all Appollo Store furniture comes with a standard 12-month manufacturer warranty covering structural defects and craftsmanship. Specific premium collections may include extended coverage.
What is your return policy if an item doesn't fit my space?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply for large furniture returns.
How can I track the status of my home delivery?
Once your order is dispatched, you will receive a confirmation email with a tracking number. For large furniture deliveries, our logistics team will call you 24 hours in advance to schedule a specific delivery window.
Are the materials used in your products eco-friendly?
Appollo Store is committed to sustainability. We prioritize suppliers who use FSC-certified wood, recycled textiles, and non-toxic finishes to ensure your home environment is safe and environmentally conscious.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm to help you budget for your home upgrades.